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Shipping Policies & FAQ

If you have any questions not found here, please feel free to contact us via email or through our socials, and we will get back to you as soon as possible!

 

Terms of Purchase

By purchasing this zine you are acknowledging that: 

✦ You are purchasing the zine for personal and not commercial use.

✦ The PDFs and digital merchandises are for personal use only and not for distribution.

 

Shipping Policies

✦ Where will the zine be shipped from?
The zine will be shipped from Malaysia. 

✦ What courier service will you be using? 
For orders to United States of America, we will be using Redly Express. All other countries will be shipped using Pos Malaysia. 

✦ Will you ship internationally?
Yes! We will ship internationally. However, some countries are excluded from shipping due to Malaysia policy. 

Unavailable locations: Gaza, Israel, North Korea

Anyone living in the list of unavailable locations is welcome to purchase the Digital bundle, but unfortunately we are unable to ship any physical items to these locations. 

✦ Will there be any tracking numbers?
Tracking numbers will be included in the shipping fees. 

✦ When will the zine be shipped?
Once we have received the order, the Shipping Mod will be packing and shipping out your parcel within 1-2 weeks. We will send out a shipping confirmation email to the given email address along with a picture of the packed parcel and tracking number for your record. 

✦ Concerns on US Custom Duty, EU/UK VAT or any other Taxation/Custom Fees
We do not include Custom Duty or VAT in our prices. All orders will be sent as duties unpaid. This means that US/EU/UK buyers may have to pay additional import taxes/customs or other fees due at the time of receipt. Please check with your local postal service for further information.

Other countries may also be subjected to taxation and/or customs fees depending on your country of residence. Kindly refer to your respective postal services. The buyer will be responsible for customs fees. 

 

Cancellation, Replacement & Refunds

✦ If you need to cancel your order, we won't be able to provide a full refund because of associated fees and charges by BigCartel and Paypal. We will refund your order upon request, but please note we cannot refund additional fees charged by Paypal and BigCartel. We will only be refunding you the cost of the bundles. Please double check your items before making your purchase. 

✦ If you need to make any changes to your address, kindly contact us within two (2) days of placing your order. We are unable to address any changes after the two days period as we would have proceeded to pack your orders. 

✦ MEMORIES will only replace or refund orders that are:

  • Lost due to our negligence in labeling the package (e.g. address on label does not match address on order).
  • Missing/incorrect/damaged merchandise due to our negligence in packaging (e.g. package contents do not match order number, bubble wrap or cardboard back missing, zine damaged inside polybag). You are required to have a filmed evidence of such instances while opening the package. 

✦ MEMORIES will NOT be responsible for replacing or refunding orders that are:

  • Lost due to incorrectly entered shipping addresses.
  • Damaged or lost during shipment or through shipping company negligence and mishandling (e.g. packages bent to fit in mailboxes, left out in the rain by carriers, other external damage to the packaging resulting in damages to the contents).
  • Damaged of the zines and merch items as a result of custom checking and mishandling, evident by opened packages and torn plastic wraps. 

 

Frequently Asked Questions

✦ What is a zine?
A zine or a fanzine is a term used for a fanmade and non-official publication containing fanarts and fanfics of a well known franchise. The zine brings together a group of artists and writers to produce content centering around a selected theme.

✦ What is the theme of this zine?
The theme of this zine is Mondstadt’s strongest and most beloved trio: Kaeya, Diluc & Jean from Genshin Impact. The zine will focus on all three of them in familial and platonic capacity. The side zine is in the form of Crepus Ragnvindr's Journal which is centered mainly around the trio.

✦ Is there any romance?
No. This zine focuses on the platonic/familial aspect without any hint of romance. 

✦ Are there any AUs?
No. This zine adheres to the know game lore to the best of capacity and supplemented with compatible headcanons.

✦ What is the timeline of this zine?
The zine focuses on the timeline when the trio were kids, teenagers and adults as they are in present game time.

✦ What is the rating for this zine?
The rating of the zine is SFW, PG-13. The rating is given for consideration of angst pieces with mild blood content.

✦ What kind of works are featured in this zine?
The main zine feature artworks and fanfics from the contributors.
The side zine feature Crepus’ sketches and journal notes.

✦ What is the main language of the zine?
The zine is fully in English.

✦ Is this zine for-profit or for-charity?
The zine will be for half-profit/half-charity. All contributor bundles have been covered during the Preorder period. The zine profits from the Leftover Sale will be going to charity.